Bilingual Customer Service Representative Job at Rowley Company, Dallas, TX

cTVPRjdJd2RNYjA3N2grT1M1Mll1L2tNMWc9PQ==
  • Rowley Company
  • Dallas, TX

Job Description

Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.

The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.

Responsibilities:

  • Provide excellent customer service in an outgoing, courteous, friendly and professional manner
  • Process product sales orders for customers via phone, fax or email
  • Assist customers in locating items in the sales catalog and/or website
  • Assist customers with product knowledge or technical assistance
  • Assist customers in tracking sales order shipments
  • Assist customers with account information and process credit card payments

Requierments:

  • Must be able to clearly speak and write in English AND Spanish
  • Must be polite, friendly and outgoing
  • Must have excellent phone etiquette and people skills
  • Must be able to work together, as a team, as well as independently
  • Ability to follow through with questions from customers
  • Ability to fax/email instructions and/or other document requests to customers
  • Must possess strong computer and typing skills

Education/Experience Required:

  • Prior customer service experience is a must
  • Prior sales experience is helpful
  • Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful

Job Tags

Work at office, Worldwide,

Similar Jobs

CK National Recruiting

Class A Class A, B, C Drivers Job Job at CK National Recruiting

Class A Class A, B, C Drivers JobIndependent Owner Operator Drivers receive personalized interstate dispatching to guarantee maximum revenue potential. In addition to over-the-road transportation, additional responsibilities include on-site leadership of packing, inventorying... 

Garces, Grabler & LeBrocq

Personal Injury Attorney Job at Garces, Grabler & LeBrocq

 ..., & LeBrocq, P.C. , an award-winning and established plaintiff law firm with twelve offices and an official New York Giants partner...  ...to clients, our community, and our employees. Whether through sports programs, supporting underserved communities, or delivering exceptional... 

Juniper Biosciences

Senior Technical Writer Job at Juniper Biosciences

 ...The Senior Technical Writer will be responsible for authoring, reviewing, and maintaining high-quality CMC and GMP documentation to support development, manufacturing, testing, and regulatory submissions for radiopharmaceutical products. This role is heavily focused on... 

TAG - The Aspen Group

Senior Data Engineer Job at TAG - The Aspen Group

 ...practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. We are seeking a Senior Data Engineer who will partner with business, analytics, and engineering teams to design and build data structures to facilitate reporting,... 

Pride Health

Clinical Pharmacist Job at Pride Health

Key Responsibilities : Prepare and dispense medications following established guidelines and regulations Conduct medication reconciliations with accuracy and efficiency Provide clinical support for medication therapy management Ensure compliance with USP79...