Job Description

Job Purpose and Scope

The Benefits Specialist supports the day-to-day administration of employee benefit programs and plays an active role in enhancing the overall employee experience. This position works closely with the Benefits Manager to ensure programs are compliant, cost-effective, and well-communicated. The ideal candidate is detail-oriented, people-focused, and motivated to make a difference by helping employees understand and maximize their benefits.

Essential Job Functions

• Administer employee benefits programs, including health, dental, vision, life insurance, and wellness initiatives.
• Serve as the primary point of contact for employee benefit questions, claims issues, and eligibility inquiries.
• Support new hire onboarding by clearly explaining benefit options and assisting with enrollment.
• Assist with open enrollment activities—helping coordinate communication, education sessions, and system updates.
• Prepare and distribute benefits communications that are clear, accurate, and compliant with applicable laws.
• Maintain up-to-date knowledge of federal and state benefit regulations to ensure compliance.
• Audit benefits data regularly to ensure accuracy and alignment across systems and vendors.
• Partner with external vendors and carriers to resolve issues and improve employee experiences.
• Gather and analyze benefits data and trends to identify opportunities for process improvement or cost savings.
• Contribute to benefits projects and initiatives that promote employee engagement and well-being.
• Provide administrative support to the Benefits team as needed.

Knowledge, Skills & Abilities

• Knowledge of employee benefits programs, including health insurance
• Knowledge of federal and state regulations, such as HIPAA
• Skill in using Microsoft Office
• Skill in collaboration to build internal and external relationships
• Skill in understanding the need and ability to maintain strict confidentiality and professionalism
• Ability to manage confidential information with integrity
• Ability to be self-motivated, proactive, and intellectually curious
• Ability to maintain attention to detail
• Ability to communicate and interact well with people of all ages and diverse backgrounds, both verbally and in writing
• Ability to maintain a professional attitude
• Ability to multi-task, prioritize work projects, and meet exacting deadlines
• Ability to demonstrate organizational, time management, and data analysis skills
• Ability to work independently and collaboratively in a small, collegial team environment

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements

Basic Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 2+ years of experience in benefits administration or HR with a strong understanding of benefits processes and compliance.
• Working knowledge of HIPAA, ACA, and COBRA regulations.
• Proficiency in Microsoft Office Suite and benefits administration systems.
• Excellent attention to detail, organization, and follow-through.
• Strong communication and interpersonal skills with the ability to explain complex information clearly.
• Ability to maintain confidentiality, handle sensitive information, and work both independently and collaboratively.

Salary & Benefits

We offer a comprehensive benefits package that includes medical, vision, and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation, and sick leave. Salary will be commensurate with education and experience.

Dillard’s is an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.

Rules of Arbitration

I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to legal@dillards.com or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.

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