MUST have strong communication skills and automotive industry experience - this is 100% phone customer service / support / sales role.
Job Category: Customer Service
Job Type: Full Time
Job Title – Automotive Service Advisor > ( 15 Job openings )
Location – Sandy Springs, GA ,30068
*** Work from home / Remote > Only Monday & Friday
Job Details:
*** Onsite everyday 1st month for Training Period (Approx. 1 Month): Onsite every day
*** After Training: Hybrid schedule – Remote on Monday & Friday – onsite > Tuesday, Wed, Thursday.
*** This position is upselling customers to buy additional insurance warranties on new car purchases.
*** This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues.
The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.
Automotive Service Industry Experience (Required: 3+ Years)
*** Experience as a Service Advisor, Parts Advisor, or Automotive Technician.***
*** Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.
*** The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.
Job Responsibilities:
Handles claims related calls per work schedule performing within defined metrics
Manages the car inspection when claim is over a certain amount or fraud
Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
Master understanding of clients, agents, and contract terms and conditions
Notify Supervisor of any claims in which possible fraud is suspected
Participates in all training as required to perform the duties of the role
Job Requirements:
High School Diploma or equivalent
3 years of experience within Automotive Service Industry > Required (Technician/Mechanic, Service Advisors, Parts Advisor)
Must possess strong Automotive Technical and Mechanical knowledge
Must be able to successfully pass a background check
Company Benefits:
Auxiliary Medical, Prescription, Dental, and Vision Insurance
Registered Retirement Savings Plan
Long-Term Disability Insurance
Life Insurance
Pet Insurance
Paid Holidays and Paid Time Off
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement Program
Ongoing Training & Personal Development
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