Job Description

Description/Responsibilities

• Provide professional and cheerful service to all customers.
• Promote flyGATEWAY’s commitment to exemplary service and quality by the successful execution of the duties assigned.
• Engage exclusively with warm leads for sales calls, eliminating the need for cold calling efforts.
• Utilize approved recruitment policies/formats; Manage inquiries to achieve prompt and effective contact with prospective students.
• Meet weekly enrollment goals for class start dates
• Follow up with inquiries made through website, social media, phone and email communication.
• Educate prospective students on flight school offerings, expected outcomes, and funding options.
• Schedule initial on-site Meet and Greets and Introductory Flights for prospective students
• Oversee student applications, verify program enrollment and funding status with operations
• Distribute list to student of required documentation needed for enrollment • Follow-up with inquiries that did not progress in the enrollment process.
• Follows up with withdrawn students for re-entry.
• Act as an ambassador for client success, ensuring students get through their training programs in a timely manner and provide the utmost quality customer service.
• Assist and participate in recruitment activities including open houses, presentations, training sessions, career days, etc.
• Create and Maintain partnership and affiliate contacts.
• Other functions as assigned.

Qualifications/Skills

• Word, Excel, Outlook and other computer software knowledge required.
• Must be tactful, courteous, and conscience of client needs.
• Basic mathematical knowledge.
• Ability to multitask and work in a fast-paced environment.
• Aviation experience is strongly preferred but not required.
• Must have excellent organizational and time management skills, along with outstanding verbal and written communication.
• Customer Service/Sales experience in a professional environment required.
• Social media and marketing experience preferred.
• Can work shifts that may include evenings, weekends and holidays.
• Associate or bachelor's degree preferred.
• The position can be based at KILG, KLOM, or KXLL, with flexibility to work at any of these locations. Some travel will also be required.

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